Frequently Asked Questions
Are you able to visit my home or office?sq-adminWe would be delighted to visit you in the comfort of your own home or office.
Can I part exchange my Jewellery/Watch?sq-admin
Yes, we offer a very competitive part exchange service.
Does the valuation to the Diamond relate to the price I paid or the recommended retail price?sq-admin
The valuation document always relates to the recommended retail price not the purchase price.
How can I pay?sq-admin
We accept Cash, Cheque, BACS, Debit Card or Credit Card.
How do we know we are buying genuine Diamonds & Watches?sq-adminAll our Diamonds are certified; this not only confirms the legitimacy of the stone but also confirms the stones characteristics. All the watches we supply are sourced directly from the manufacturers or through official agents.
How long is my piece of Jewellery guaranteed for?sq-admin
Each piece of jewellery is guaranteed for a period of 5 years. This relates to any manufacturing defects.
How often do I need to have my jewellery valued?sq-admin
We recommend each piece of jewellery is valued every 5 years.
Is it possible to purchase a Walsh Jewellery gift certificate?sq-admin
Yes, gift vouchers are available from £50.00.
What if I am not happy with my purchase?sq-admin
We ensure you are always 100% happy with your purchase or we will offer you are full refund. (subject to terms and conditions)